1. Refund Policy
At ProSeed, LLC ("ProSeed," "we," "our," or "us"), we want you to be satisfied with your purchase. Please review our refund policy carefully before making a purchase. By making a purchase on our website located at https://proseedcup.com/ (the "Website"), you agree to the terms and conditions outlined in this refund policy.
2. 90-day Parts Warranty
We offer a 90-day parts warranty on our products for manufacturer defects only. If you receive a product that is found to have a manufacturer defect within 90 days from the date of purchase, we will provide you with a replacement part at no additional cost. This warranty covers defects in materials and workmanship.
3. Warranty Exclusions
Please note that this warranty does not cover defects or damage resulting from misuse, abuse, neglect, accidents, or any other cause beyond normal and intended use of the product. Warranty claims are subject to evaluation and approval by ProSeed.
4. Return Process
If you believe that you have received a product with a manufacturer defect covered by our warranty, please follow these steps to initiate the return process:
a. Contact Us: Reach out to our Customer Service team at [insert contact email address] to report the issue and obtain a Return Authorization (RA) number.
b. Return Shipping: You are responsible for returning the defected part at your expense to the following address:
ProSeed, LLC Returns Department 822 W Edmond Rd, Suite A #104 Edmond, OK 73003
Please ensure that the returned part is adequately packaged to prevent damage during transit.
c. Replacement: Once we receive and inspect the returned part, and if it is determined to have a manufacturer defect covered by our warranty, we will send you a replacement part free of charge.
5. Terms and Conditions
a. Misuse or Abuse: Products that have been subjected to misuse or abuse are not covered by our warranty. We reserve the right to refuse warranty claims in such cases.
b. Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required to make a warranty claim.
c. Non-Transferable: This warranty is non-transferable and applies only to the original purchaser of the product.
6. Changes to this Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Refund Policy on our Website, and the "Effective Date" at the top will indicate when the changes take effect.
7. Contact Us
If you have any questions or concerns about this Refund Policy or our refund practices, please contact us at:
ProSeed, LLC PO Box 296 Edmond, OK 73083